Delta Air Lines · Project Manager · 2024
Atlanta Airport Operations AWS Migration
The monitoring and tracking software running Atlanta's Control Tower had reached end-of-life. Moving the next-generation platform to AWS gave end users their highest satisfaction rating in eight years.
Challenge
The monitoring and tracking software running Atlanta's Control Tower had reached end-of-life, and the platform's next generation needed to move to the cloud rather than stay on aging on-premise infrastructure.
End-of-Life Systems
Legacy on-premise tracking had reached vendor end-of-life, requiring transition to cloud infrastructure without compromising reliability.
Cloud-First Migration
Migrating the staff-management and tracking platform directly to AWS in close partnership with the software vendor.
Approach
Vendor + AWS partnership
Partnered directly with the software vendor and AWS to capture requirements and migrate the staff-management platform to the cloud.
End-user feedback built in
Carried the interface and workflow feedback gathered from Atlanta and Detroit into the migration, rather than treating it as a pure lift-and-shift.
Outcomes
- End users reported their highest satisfaction in 8 years, citing a better interface, faster response, and their own feedback visibly reflected in the result.